Front Desk Agent / Guest Services Representative

6 months ago(7/25/2017 3:40 PM)
Front Desk
Regular Full-Time


McNeill Hotel Company is headquartered in Germantown, Tennessee, McNeill Hotels was built on a foundation of trust, pursuit of excellence and making a difference in whatever we do. We espouse the philosophy of “people serving people” – be it our guests, our investors, our team members or our brand partners. Servant leadership truly defines our company culture.


We focus on select service hotels with a growth strategy based on a mix of new hotel development, meaningful acquisitions and third party management agreements. We are approved franchisees for both Marriott and Hilton.


We are committed to team member retention. To that end, we offer a comprehensive and rewarding benefits package including vacation pay, paid time off, paid holidays, medical, dental, and vision insurance, short-term and long-term disability insurance, and 401(k).


Furthermore, we strongly support and champion internal growth through promotions from within our organization.


Summary:  Responsible for greeting guests, taking reservations, providing guest service, and settling guest accounts upon completion of their stay.


Essential Duties & Reponsibilities:

  • Greets, checks in, and assigns rooms to guests
  • Promptly and effectively deals with guest requests and complaints
  • Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team 
  • Assists sales and marketing efforts as directed by General Manager
  • Handles confidential information with high integrity
  • Maintains accurate cash, accounting, and reservation records
  • Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
  • Answers guest inquiries about area attractions, hotel services, directions or reservations
  • Conducts wake up calls as requested
  • Records pertinent guest information and issues in log book for opening managers review
  • Keeps communal areas and lobby clean
  • Assists breakfast hosts in replenishing food or supplies and cleaning as directed
  • Assists with laundry as directed
  • Follows company policies and procedures
  • Other duties as assigned by supervisor or management




Education / Experience:  High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.


Working Conditions:

  • Will be required to work nights, weekends, and holidays
  • Will be required to work in a fast-paced environment



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